Evaluation Goes On All the Time
Statistics Document Program's Success

Background / The Challenge / How Lab Works / Hiring Tutors /
Training Tutors / Evaluation /  Student's Story / 
Certification, Templates & Resources 

Evaluations are brief and personal
     McLaughlin evaluates tutors once each semester. SSS students evaluate the entire program once or twice each year.

Tutor Evaluation: On the form with the qualities listed, tutors-in-training fill out answers to the three points listed below. Performance evaluation consists of a one-on-one meeting with Margie, examining progress each tutor made on points two and three below. They are:

1. My five strongest positive qualities are:
2. Qualities that I admire and would like to work on improving are: and
3. Strategies I can use to increase my awareness and to implement changes are.

But tutor evaluation really goes on all the time. Anytime McLaughlin hears a compliment about a tutor and how the tutor has helped, she immediately shares this with the tutor. This positive reinforcement may be why the tutors seem motivated and eager to help fellow students.

Program Evaluation: McLaughlin has worked with a series of program evaluation forms. Her latest one is deliberately brief and pointed. She aims to ask students in the lab to fill out the form at least once each semester.

Six questions include

• What lab services did you receive today? (study space, tests, books, peer support, tutor for (fill in blank) subject, computer
• Did you find space to work?
• Was the atmosphere conducive to studying?
• Was help available?
• Did you use a tutor?
• Who was the tutor?

Space for comments ends the page. 

Comments from the Lab's Most Recent Evaluation:

"Very pleasant today. We just need to get a bed in here so I can just move right in. Seem to be here enough."

"A nice relaxing place. Thanks"

"I can't say enough about the math tutor. She is great!"

"…lab is a great place to come study and get help with homework. It's small, cozy, friendly, and always someone willing to help. This lab and the tutors have helped me get straight A's my first year of college. Thanks."

Previous / Next: One Student's Story

"This lab and the tutors have helped me get straight A's my first year of college. Thanks."
--A Student

See Sample Evaluation Forms under Resources