Conflict Styles:
Together the lecture and the book offer two suggestions about conflict
styles. First, individuals (you and I among them) have preferred
conflict styles (i.e., one or two styles that we typically use,
regardless of the situation). Second, the "best" style to use is
dependent upon the situation. Thus, in our roles as leaders we need to
be aware that even though we have a tendency to use certain conflict
styles, we must work to fit the style we use to the specific situation.
1. Using the styles
described in your book as your framework, identify and describe the
style that you tend to use most often. Give an example to help make your
point.
2. Notice a
conflict that occurs in your world this week. Maybe while shopping you
observe a customer arguing with a sales representative; maybe you
observe a parent-child conflict; maybe you observe a conflict between a
supervisor and a subordinate at work. In any case, take note of the
"situation" and the "styles" that are used between the actors. Consider:
Was the style that the "leader" (e.g., sales representative, parent,
supervisor, teacher) used appropriate for the situation? Why or why not?
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You do not need to submit anything written for these Individual
Activities. These activities are designed for you to obtain
information and insight on your own personal characteristics and to
provide an opportunity for you to think about how material from your
readings applies in different situations. NOTE: You may be asked
to apply or discuss the information from these Individual Activities in
quizzes or exams. |