Format:  A mix of Multiple Choice and Short-Answer Essay. The format will look very much like the first exam format.

Materials Covered:

• Chapters 5, 6, 8 and 10.

• The two assigned Business Week articles on Outsourcing (see Module 5.1).

• PowerPoint/Lectures for Modules 6.1 through 9.1.

• Individual Activities for Modules 6.1 through 9.1:

  • Module 6.1: The SAS Institute and organizational design and culture

  • Module 6.2: Starbucks and job descriptions/specifications

  • Module 7.1: Starbucks, RJPs and performance appraisal methods

  • Module 7.2: EEOC compliance statistics

  • Module 8.1: Reinforcement Theory in action

  • Module 8.2: Motivation Theory Scavenger Hunt

  • Module 9.1: Wall Street Journal (customer service) article

When reviewing the assigned TEXTBOOK material the following areas will NOT be addressed in the exam:

Chapter 5

• Team-based structures

• Boundaryless organization

Chapter 6

• The legal environment of HRM (with the exception of the EEOC activity)

• Workplace spirituality

• The Career Module

Chapter 8

• The Myers-Briggs Type Indicator

• Machiavellianism

• Holland's six basic employee personality types

• Section titled" Foundations of Group Behavior"