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Information Technology Services (ITS)

ITS provides the university community with information technologies and support to complement its teaching, learning, research, telecommunications, and outreach activities, as well as serve administrative operations. The ITS web page can be found online at www.uidaho.edu/its and provides detailed coverage of the functions and services of this unit. The main contact number is 208-885-2127

Some services provided by ITS include:

  • Help Desk services – including technical assistance through telephone, e-mail, and walk-in support. The Help Desk can be visited at The Teaching and Learning Center (TLC) room 128 or reached at 208/885- HELP (208/885-4357) or helpdesk@uidaho.edu.
  • Student Computer Labs – located throughout the Moscow campus with a mix of 500 PC and Macintosh computers, includes computer access for individuals with disabilities. Some labs are open 23 hours a day. Also located throughout campus are 100 walk-up kiosks. A virtual, but limited, version of the lab's software menu can be accessed by any computer with a broadband connection by pointing your browser to www.vlab.uidaho.edu
  • Campus Wireless Network – available on the majority of the Moscow campus and select other locations. The wireless network utilizes the 802.11g network standards.
  • Technology Enhanced Classrooms – provides support and training for the university's media-enhanced classrooms.
  • Media Center – provides media presentation equipment to campus and off-campus users.
  • Telephone Services – provides complete telephony service and infrastructure support.
  • Video Communication Services – provides general videoconferencing services in support of instruction and meetings. Activities include scheduling, operations, bridging, maintenance, and troubleshooting for video equipment at University of Idaho locations throughout the state.
  • Management Information Systems – provides database administration and development services for the University's ERP application and web site content management systems; as well as custom development for web-based administrative applications.
  • Network and Systems – provides network and server-based services including: e-mail; Internet access; high-speed campus data network; wide-area network connecting university sites across Idaho; server-based personal and shared file space; print queues.
  • Document Imaging – provides an infrastructure for the scanning, retention, and management of documents relative to the operations of the university. Combined with the university's Records Management, retention schedules can also be applied to the scanned documents.
  • Vandal Card – the official UI identification card, the Vandal Card can be used to access university meal plans, as a commerce card for personal on-campus transactions at enabled locations, as a UI library card, to access the Student Recreation Center, and for building access to some UI facilities.
  • Records Management – provides guidance, training, and policy regarding university records, and also maintains the retention schedule for the university. Records Management also provides a physical storage area for university records, and manages the confidential document destruction program.
  • E-Commerce (Marketplace) – ITS provides managed e-commerce services to the university community. Among other services, the site marketplace.uidaho.edu serves as an electronic commerce site available for use by university groups for web-based commerce.