Library Philosophy and Practice Vol. 6, No. 2 (Spring 2004)ISSN 1522-0222Characteristics of Successful Partnerships Between Libraries, Schools, and Community AgenciesDr. Carol A BrownAssistant ProfessorLibrarianship, Educational Technology & Distance Instruction East Carolina University Greenville, NC 27858-4353 | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
IntroductionCollaboration is constantly promoted as a valued activity for educators, librarians, and social service professionals.1 Shared resources, as well as shared responsibilities, can lead to reduced costs and positive outcomes for a collaborative project.2 For libraries, this could mean expanded services and greater visibility in the community. The proliferation of digital information means that no one agency or entity can hold all the necessary information needed by our society. In addition, we want and need to provide full access to all people, including those with disabilities, who live in rural or remote regions, or who have an economic disadvantage. The Library Services and Technology Act (LSTA) promotes the use of technology for sharing information between libraries and community agencies. LSTA funds are made available to state library agencies, with subgrants to public, academic, research, school and special libraries within each state. Appendix I provides an overview of LSTA projects during a two-year period. Primary goals are to provide extended library services and increased access to information for children and youth within their communities . This list of projects is only a portion of the 275 grants awarded nationally through LSTA . Other grants are awarded for collection development, technology enhancements, and collaboration between museums and libraries.3 The Powerful Partners Collaboration Grant is an example of a collaborative effort in educational outreach for youth and greater visibility for libraries in the community. The grant is one of several offered by the State Library of North Carolina and is an initiative of LSTA. Grant writers and recipients for Powerful Partners must be visionaries who can serve as leaders for the purpose of combining resources and efforts for the benefit of youth and children. Indeed, the use of effective strategies for successful collaboration is a qualifying characteristic for grant recipients. In the grant's guidelines there are clear directives for identifying a community need and providing services to meet those needs by forming strong, well-developed partnerships. 4 The creative energy resulting from these collaborations provides young people opportunities to experience a variety of resources, talent, and perspectives. In addition, community-based projects bring diverse perspectives that can strengthen the quality of the collection in the school libraries, and attract school children to public library services. Monies for these grants are dispersed from LSTA funds and are for the years 2000-2001 and 2001-2002.5 A description of Powerful Partner Grants is provided in Appendix II. State Library Federal Programs Consultant Penny Hornsby serves as the contact for Powerful Partners Collaboration Grant. In an interview, Hornsby reported that the operative word for Powerful Partners is "collaboration." To be competitive for the grant, the applicant must describe a project that includes elements of a successful collaboration. Guidelines for the partnerships include recommendations from the Wilder Foundation. The Amherst H. Wilder Foundation is a nonprofit health and human services organization that supports research and evaluation to strengthen individuals, families, and communities. One area of their research is focused on identifying which factors contribute to successful partnerships between public and private agencies. The Wilder Collaboration Factors Inventory was developed to provide an instrument for measuring success in the collaborative venture or as a method for predicting likelihood for success. It could also be a method for assessing readiness to begin a collaborative project. The items within the inventory are designed to be descriptive of effective collaboration, and prescriptive if scores from the inventory indicate weaknesses for a particular factor. Scores are calculated by simply figuring the arithmetic average for each response to items in the inventory. The authors recommend the following values for scores:
Research QuestionOver a two-year period, 18 documented cases for the Powerful Partners grant were made available for review. The North Carolina State Library provided contact information for the grant writer, dates, and locations. For this study, there are three questions. First, have grant recipients been satisfied with partner organizations and is there a perception that outcomes were positive? Second, what factors can be identified as predominant within their partnership, and third, are there correlations between scores from the case study provided by the Wilder Foundation and scores from a survey sent to NC librarians and their partners? MethodologyBoth quantitative data from surveys and qualitative data from telephone interviews were used to draw conclusions related to these questions. A 48-item survey was developed to measure perceived satisfaction and effectiveness for the partnership. The survey items replicate the content suggested for the 20 factors recommended by the Wilder Foundation. Three of the survey items were designed to gather demographic information for the survey participants. Questions include geographic location, economic conditions, and level of illiteracy for the community. Participants in the survey were instructed to respond to each item by selecting 1, 2, 3, 4, or 5 on a Likert Scale, where 1 = strongly disagree and 5 = strongly agree. Methods used to tally and calculate the responses were the same as those used by the Wilder Foundation for their case study. Surveys were mailed to all 18 Powerful Partners grant recipients and their partner schools. These included public library personnel in addition to school librarians who had partnered with the public libraries. Of the 22 surveys mailed, there were 13 responses. Two of the responses were from school librarians. The remaining 11 were from public librarians. The results were tallied and calculated to determine the mean for each item. Telephone interviews were used to gather additional information beyond the quantitative data provided in items on the survey. Open-ended questions were designed to determine the occurrence of three main themes for each partnership. These were shared vision, mutual trust and respect, and distinctive and unique objectives for the project. Interviewees were selected from survey respondents with consistently high scores on their responses and those who had highly variable scores for their responses. In the final analysis, six individuals were interviewed by phone or in a face-to-face taped interview. ResultsParticipants are from all areas of the state including mountain, coastal, piedmont, rural and urban central regions. Communities are diverse with industrial, farming, tourist, retail/commercial, and research/education as the predominant means for employment. Illiteracy is a concern for many of those responding to the survey but it is not as serious as predicted. The Wilder Foundation has provided information from case studies that can be used as baseline data needed for identifying collaborative projects that are likely to be successful.8 Data supplied by the Wilder Foundation were used to make comparisons between Wilder Foundation case study projects and Powerful Partners projects in North Carolina. Although the number of participants from North Carolina was small, those responding clearly show a positive perception for their projects associated with factors identified for successful collaboration. As can be seen in Table 1, scores for NC Powerful Partners are closely aligned with scores supplied by the Wilder Foundation case studies. A close examination of scores for each of the individual factors shows four factors with differences between Powerful Partners projects and The Wilder projects. Table 1. Comparison of factors affecting collaboration between NC Powerful Partners and case study provided by Wilder Foundation.
Note in the Table the survey item related to "mutual trust and respect." Powerful Partners scored an average response of 4.8 on the Likert scale, whereas Wilder reported a much lower average response of 3.3 from participants in their case studies. A second factor of interest is related to "establishing formal and informal relationships." Powerful Partners scored a high 4.5 average response for the survey item related to "establishing formal and informal relationships". Wilder Foundation reported a much lower average response (2.4) for this same survey item. Other differences include self-reported satisfaction with "adaptability of team members to make needed changes" and "availability of resources (human services) to achieve goals for the project". In two of the interviews, the Powerful Partners reported concerns with lack of time for scheduled meetings, planning, and deadlines for the project.
One other difference is noteworthy. For the factor, "history of collaboration within the region", Powerful Partners have an average score of 3.75, where as the case study average is 4.2 (see Table 1). Even with a lower score for history of collaborative projects, the NC Powerful Partners scored a high average for all factors, slightly higher than the average for the18 projects used for the Wilder case studies (NC = 4.26, Wilder cases = 4.21). Elements for "Shared Vision"Clearly, a shared vision is a common and recurring theme for all the partnerships interviewed. Each of the participants stated that the partnership "came together" because they wanted to serve the youth and children in the community through books, technology, or other information resources. For those who started with a concept for a project already formed, initial meetings consisted of brainstorming sessions to talk about problems and issues in the community. Dialog in these meetings was to identify problems and generate possible solutions to the problems. Those participating in the first few meetings made recommendations for additional partners who might be suitable for the project. For others, the project goals and objectives had been defined earlier in the grant process, and the first meetings were more focused on timelines, sharing of resources, and strategies for implementation of the project goals. Whether the project goals were already established, or problem-finding sessions preceded this, the vision for the project was created through interagency collaboration. The following comments from a rural coastal community, with high illiteracy, support the idea that a shared vision is critically important to the success of the projects.
Another project resulted from economic needs within a rural mountainous community.
The following statements reflect a situation in which the shared vision evolved from open communication and trust. These comments are from a respondent in an urban setting located near a research based, academic community.
Note in Table 1, high scores for both "shared vision" and "open communication" were reported by a large number of survey respondents. Elements for "Mutual Trust"The interviews contained many comments focused on conditions leading to personal feelings of trust. For one participant, failed trust was a factor leading to some disappointment.
Most of the participants reported a positive experience for mutual trust and respect. Further study on the values and norms for this geographic region, compared to other regions in the country, may reveal a difference in levels of trust and respect. For example, did the grant's participants enjoy camaraderie simply because of the success of the partnership or was it the other way around, camaraderie producing a sense of trust? What about similar values and norms? Could these be stronger factors than positive personal relationships?
Elements for "Distinctive Goals."Collaboration requires the commitment of organizations and their leaders. "Two or more organizations are not just mushed together,"9 but instead, a new common mission and goals are created. Many of the studies for successful collaboration consistently identify a unique goal or set of objectives for the project. These should be separate and distinctively different from goals and objectives already identified by contributing agencies, organizations, or individuals.10 Each agency will have specific resources that are available for the community. Because of administrative and bureaucratic policies, these resources are often carefully guarded by the contributing agency. The desire for personal recognition can hinder the blending of resources to achieve a distinctive goal for the project. Some of the participants for this study reported problems with ownership of goals and for a "coming together" to generate a distinctive goal statement for the project.
Others reported a more favorable experience when determining distinctive goals for the project.
ConclusionsPowerful Partner grant recipients from North Carolina libraries have demonstrated positive outcomes for projects that require interagency collaboration that meet an identified need within the community. Although the sample size was small, interviews and survey responses come from urban, rural, suburban, and industrial populations representing a diverse perspective. It may be suggested that data from this study could be generalized to library communities in other regions and states. Average scores from self-reported survey data indicate that grant participants have adopted recommendations for successful collaboration as reported in the literature. There was also willingness among several of the participants to offer candid remarks for changes leading to improvement in future projects. Survey respondents with high scores for all items and respondents with varying scores were called for a telephone interview. Those with low scores in the item "formal and informal communication" , and for the item related to "adequate human resources," reported (through interviews) that lack of time and/or motivation by partners seemed to reduce effectiveness of the partnership. Partners may not have been able to schedule time for planning, thus commitments for resources and other contributions were lacking. Lack of time and strategies for time management were obstacles. A second concern was related to open communication and follow-up with all the stakeholders involved. Comments related to open communication followed a pattern for lack of time by one or more partners within the collaboration. Lack of sustained motivation was also mentioned which would suggest that partners who are fully and consistently informed for all facets of the projects are more likely to maintain enthusiasm and commitment. Mattessich emphasizes the importance of ongoing visibility of goals throughout the life of the project.11 Informal communication that reminds partners of the mutually beneficial goals could provide the incentive needed for partners to remain committed even when obstacles related to time and dwindling resources occur. Another important factor is related to type of communication.12 Impersonal correspondence or other forms of written communication may not have the effect needed to gain attention from a partner who faces new and more pressing priorities. When partners lose interest, personal contact through telephone or visits may revitalize interest. However, there were others who reported a very high level of satisfaction because, even with obstacles such as lack of time to meet and plan, goals were achieved. There were those, participating in the interviews, who exhibited a synergy that is hard to define and quantify. One partnership resulted in a mentor-mentee relationship. The principle grant writer, provided valuable guidance and mentoring for the younger, less experienced, partner. One explanation for this kind of outcome could be related to initial brainstorming sessions in which all partners work together to generate the shared vision statement. Natural leaders would emerge and those with unique and specific skills could be identified for the good of the project. Another constant theme that seemed to contribute to synergy among partners was the mutually, altruistic desire to achieve goals for the good of their community. Comments from those participating in the interviews consistently reported commitment to the project's goals was stronger than barriers caused by lack of time. Wilder Foundation's 20 factors for successful collaboration can be aligned with the three commonly occurring themes - (1) shared vision, (2) mutual trust/respect, and (3) unique/distinctive goal statements. These clearly emerged during analysis of dialogs from the interviews. Organizations and agencies may find it useful to begin planning with these three themes in mind followed by implementation of more specific (and measurable) strategies based on the 20-factor inventory. Although participants were able to identify and report problems that caused some dissatisfaction with the partnerships, those responding to the interviews voiced a desire to participate in future or continuing partnerships with those within their community. Clearly, the personal satisfaction experienced by completing their visions and achieving goals for services to children and youth in their communities was a dominant theme from this study. Notes1. Gail Bush, The School Buddy System: The Practice of Collaboration . (Chicago: American Library Association, 2002) 149 p.; Steven Lesky, Elizabethann O'Sullivan, and Barbara Goodmon, "Local Public-Nonprofit Partnerships: Getting Better Results." Policy & Practice of Public Human Services 59 (Sep. 2001): 28 - 33. 2. Cynthia Franklin, and Calvin L. Streeter, "School Reform: Linking Public Schools With Human Services." Social Work 40 (Nov. 1995): 773-83. 3. Institute of Museum and Library Services. "Grants to State Library Agencies", <www.imls.gov/grants/library/lib_gsla.asp> (Accessed June 18 2003) 4. State Library of North Carolina. "LSTA Powerful Partners Collaboration Grants", <statelibrary.dcr.state.nc.us/lsta/PP_GL_03-04.pdf (Accessed May 15 2003) 5. State Library of North Carolina, "LSTA, Library Services and Technology Act: Previous Awards" <statelibrary.dcr.state.nc.us/lsta/PrevAwards.htm> (Accessed June 18, 2003) 6. Paul W. Mattessich, and Barbara R. Monsey, Collaboration: What Makes it Work: A Review of Research Literature on Factors Influencing Successful Collaboration ( St. Paul, MN: Amherst H. Wilder Foundation, 1992) 47. 7. Wilder Foundation. "Wilder Foundation Factors Inventory", <www.wilder.org/pubs/inventory/CollaborationA.html > (Accessed May 15 2003) 8. Paul W. Mattessich, Marta Murray-Close, Barbara R. Monsey, and The Wilder Research Center, Collaboration: What makes it Work . 2 nd ed. (St. Paul, MN: Amherst H. Wilder Foundation, 2001) 26. 9. Lizabeth A. Wilson. "Collaborate or Die: Designing Library Space." Association for Research Libraries. A Bimonthly Newsletter of Research Library Issues and Actions from ARL, CNI, and SPARC (June, 2002). <www.arl.org/newsltr/222/> (Accessed May 15, 2003) 10. Hal A. Lawson, and Wayne Sailor, "Integrating Services, Collaborating, and Developing Connections With Schools." Focus on Exceptional Children 33 (Oct. 2000): 1-22; Charles Bruner. "Thinking Collaboratively: Ten Questions and Answers to Help Policy Makers Improve Children's Services." ERIC document: ED 338 984, 1991. 11. Paul W. Mattessich, Marta Murray-Close, Barbara R. Monsey, and The Wilder Research Center, Collaboration: What makes it Work . 2 nd ed. (St. Paul, MN: Amherst H. Wilder Foundation, 2001) 17. 12. Paul W. Mattessich, Marta Murray-Close, Barbara R. Monsey, and The Wilder Research Center, Collaboration: What makes it Work . 2 nd ed. (St. Paul, MN: Amherst H. Wilder Foundation, 2001) 24 Appendix IOverview of LSTA grants projects with a focus on collaboration between libraries and community agencies with goals for reaching children and youth.
Appendix II. State Library of North Carolina Powerful Partners Grant recipients and their partners over a two-year period, 2000-2001; 2001-2002. Surveys were mailed to a participant for each project.
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