Department of Statistics

 Rick seated in the Burj Al Arab in March 2006

Dr. Rick L. Edgeman, Professor & Chair, Department of Statistics
Six Sigma Black Belt / Adjunct Professor of Business
415 Brink Hall, University of Idaho
Moscow, Idaho 83844-1104
Tel. +1 208-885-4410
Fax. +1 208-885-7959

Email: redgeman@uidaho.edu


Summer 2008 Office Hours (Pacific Time):
Monday 9:30am-11am / Tuesday 9:30am-11am / Wednesday from 9:30am-11am /


Managing the Design Process / Design for Six Sigma

NOTE: This is a living document with files and links added as needed. Last Update = 27 May 2008

Six Sigma is a highly structured strategy for acquiring, assessing, and applying customer, competitor, and enterprise intelligence for the purposes of product,
system or enterprise innovation and design.  It has two major thrusts, one that is directed toward significant innovation or improvement of an existing product, process or service that uses an approach called DMAIC (Define - Measure - Analyze - Improve - Control) and a second one that centers on product, system, or service design called DFSS (Design for Six Sigma).  Six Sigma has added multiple billions of dollars to the financial bottom line of numerous organizations and is used in many arenas, including financial, healthcare, military, and general manufacturing. Among the leading companies that emphasize Six Sigma are GE, 3M, Raytheon, Sun Microsystems, DuPont, Bank of America, American Express, Motorola, Rolls Royce, and Boeing. This course emphasizes the Design for Six Sigma DMADV (Define-Measure-Analyze-Design-Verify) approach. Six Sigma Innovation is addressed in Statistics 446.

Six Sigma Integrates  various strategies and tools from Statistics, Quality, Business, and Engineering with the adoption of new ones likely as its use expands to more business sectors and areas of application.

Prerequisites: Permission of Instructor or any of Statistics 251, 271, 301, 401 or more advanced statistics course.


Texts

ENGINEERING OUTREACH STUDENTS: As provided by the EO Office

ON-CAMPUS STUDENTS: The Goal -QPC Memory Jogger Memory Stick ... 16  Memory Joggers Included.

Computer Software
: Minitab Statistical Software. A trial version of Minitab can be downloaded from www.minitab.com

This is also available on campus.

Learn a Little More About Six Sigma:
Six Sigma: Heresy or Holy Writ?
Six Sigma: Medical and Healthcare
Six Sigma: Information Technology
Six Sigma: Powerpoint Brief Overview


 
COURSE SYLLABUS - Living Documents Periodically Updated

PROJECT REQUIREMENTS - DOCUMENT

EXAMINATION FILE - Part 1 Due 2 July 2008   -   Part 2 Due 18 July 2008

Team Charter, Project, and Format Example 1: Adverse Drug Effects
Team Charter, Project, and Format Example 2: T-Shirts



Powerpoint Slide Sets and Word Files - Ordered According to Session/ Presentation Order

SESSION NUMBER
LINKED POWERPOINT SLIDE SETS & OTHER FILES
Sessions 1-2
Future of Six Sigma and Quality Culture
Sessions 3-4
DFSS Lessons and Six Sigma Leadership
Session 5

Project Management Tools and Methods

Session 6

Change Readiness and Management

Sessions 7-8
Quality Function Deployment
Sessions 9-10
Various DFSS Measure Tools: Benchmarking and Brainstorming
Session 11
Evaporating Cloud and Other Thinking Processes  (THIS IS A WORD FILE)
TRIZ-Inventive Principles (THIS IS A WORD FILE)
TRIZ-Inventive Principles (Powerpoint Version of File)
Sessions 12-13 Reliability & Safety Analysis
Sessions 14-15
Concept Generation, Evaluation & Selection
Session 16-17
Cost Estimation
Session 18 Design Failure Modes & Effects Analysis & Measurement System Analysis

Project Presentations - Phase I
Sessions 19-22
Statistical Process Control, Capability and Verification
Sessions 23-24 Design of Experiments Review & 2K Factorial Designs
Fractional Factorial Designs & Design Resolution
Central Composite Designs & Screening Designs
Session 25
Intellectual Property - Presentation  and Discussion by Idaho Research Foundation Director

Project Presentations - Phase II
PROJECT FORMAT
REQUIREMENTS
Link to this document. These are guidelines as opposed to rules. Three reasonable format examples can be examined
via the links at the top of this webpage, that is "Six Sigma: Heresy or Holy Writ?", "Six Sigma: Medical and Healthcare", "Six Sigma: Information Technology".


GENERAL PRESENTATION
Probability Models & Concepts ... Probability Review ... Read Independently
GENERAL READING
GE Commercial Loan Case Study






                            Sampling Files:

      To Be Read in Listed Order Immediately After Session One

What is a Survey?

How to Plan a Survey

How to Collect Survey Data

Judging the Quality of a Survey

How to Conduct Pretesting

What are Focus Groups?

More About Mail Surveys

What is a Margin of Error?

Designing a Questionnaire

More About Telephone Surveys





Web Site Description
Link Address
Includes many links including ones to valuable "Six Sigma Calculators"
http://www.isixsigma.com/
GE's primary Six Sigma Website - valuable resource.
http://www.ge.com/sixsigma/
GE Industrial Six Sigma
http://www.geindustrial.com/cwc/gefanuc/SixSigmaMain.html
GE Six Sigma Case Study
http://www.1000ventures.com/business_guide/cs_quality_six-sigma_ge.html
GE and Six sigma Success
http://www.best-in-class.com/research/bestpracticespotlights/six_sigma_25.htm
Comprehensive Set of Six Sigma Links
http://www.sixsigmasurvival.com/SixSigmaGE.html
GE Commercial Finance - United Kingdom
http://www.gecapitalfinance.co.uk/763/770/886.html
Six Sigma as part of Dupont's Strategy
(read entire page)
http://www1.dupont.com/NASApp/dupontglobal/corp/index.jsp?page=/content/US/en_US/overview/glance/sus_growth.html
Dupont's New Mantra
http://www.tgwall.com/special-edition-sixsigma.html
Six Sigma HRD
http://www.shrm.org/hrmagazine/articles/0304/0304Heuring.asp
Six Sigma Impact
http://www.qualitydigest.com/feb03/articles/01_article.shtml
Six Sigma Champion Profile - Dupont
http://www1.dupont.com/NASApp/dupontglobal/corp/index.jsp?page=/content/US/en_US/overview/executives/linsenmann.html
Six Sigma Tutorial and Useful Links
http://www.sixsigmatutorial.com/Six-Sigma/Six-Sigma-Tutorial.aspx
Six Sigma at Dupont Legal
http://www.dupontlegalmodel.com/files/onlinelibrary_detail.asp
and  http://www.lawpartnering.com/press_detail.tmpl?SKU=3074633776462474
Six Sigma at Bank of America
http://www.sixsigmasurvival.com/BankOfAmericaAndSixSigma.html
Six Sigma at Raytheon
http://www.raytheon.com/finance/1998/annrpt/ss00.htm
Six Sigma Goes Corporate
http://www.optimizemag.com/issue/007/management.htm
Six Sigma, Lean, and Lockheed-Martin
http://lean.mit.edu/Events/workshops/files_public/PL02_B1_Upton.pdf  (Note: This is a PDF File)
Six Sigma Healthcare
http://www.gehealthcare.com/prod_sol/hcare/
Six Sigma Webcasts
https://issspevents.webex.com/issspevents/mywebex/default.php?Rnd0848=0.6073960553946633









Class Approach to Learning & Teaching: In order to enhance the value of this course to its stakeholders, active participation from you is expected. Also the course relies on readings to establish key terminology and frameworks and timely review of readings pertaining to the associated lectures is expected.  You are valued customers, though not the sole stakeholder, so that your satisfaction with the course is one key objective. You are invited to contact me about course matters at any time, in class or outside the classroom, formally or informally.  I value meaningful dialogue with students and believe that it is important to assess their satisfaction with the course and associated learning experience.

Special Needs:  Any student with special needs should bring this to the attention of the instructor as soon as possible, but not later than the second week of class.

Academic Integrity - You are responsible for being familiar with the content of the linked document.

Course Performance: Emphasis is placed on development of a thorough understanding of Six Sigma's DMADV Product and Process Design Strategy and it's application. Evaluation of participant performance is based on competency examinations and a required project.

Project Orientation: A primary motivation for requiring a project is that it provides an experience applying team tools and strategies useful in contemporary professional environments..

Project Presentation / Paper Requirement(s): Specific project paper format requirements will be supplied by the instructor. It is expected that Phase I reports will be of length at least 2500 words, exclusive of graphics, tables and appendices. Phase II (final) reports should leverage and build upon Phase I reports and it is expected that these will be of length at least 5000 words, exclusive of graphics, tables and appendices. All papers are expected to be well written and thoroughly researched. Teams are required to provide a CONCISE Project Presentation of between 20-25 minutes in length, inclusive of questions. Phase II Presentations must be of length 22-25 minutes, inclusive of questions. Written progress reports are to be emailed to the instructor by noon on each of several dates to be determined.  

You are expected to function as a responsible team member and evaluations will – in part – address conformance of your performance to that to which you agreed in your team project charter. Attendance will be monitored, with four, six and eight absences resulting in a one, two, and three-letter grade reduction, respectively, in your course grade. Additionally, peer evaluations are taken seriously and may contribute to differential grades among team members on Project Reports and Presentations.