PDF Viewing Problems
Due to security changes in browsers, and the way older PDF files were made, there can be issues with some PDF files downloading just the first page of a document. For example, Chrome's built-in PDF reader reads only the first page of any Fast Web View PDF file stored inside BbLearn.
Additionally, if you are asked for a username and password when trying to open a PDF, there is a good chance that you will not be allowed to open the PDF file -- no matter what username and password you try.
How to view problem PDF in BbLearn
- Right click on the link to a PDF file stored in BbLearn (instead of left clicking the link).
- Choose Save link as ...
- This downloads the PDF file to your local computer (check your download folder to locate it).
- View the saved PDF document by double-clicking to open it.
How to make PDF files open in Adobe Reader rather than Chrome
(1:17 min video)
How to fix problem PDF saved with Fast Web View
Adobe Acrobat DC is a popular PDF creator with a feature called Fast Web View which can be applied to a PDF during during its creation. Any PDF file saved with this feature will download faster by downloading one page at a time.
The problem is that Chrome's built-in PDF reader can only view the first page of a Fast Web View PDF file stored inside BbLearn. Thus, we recommend disabling the Fast Web View feature by going to Preferences, then Documents, and finally unchecking Save As optimizes for Fast Web View.
As long as you have access to Adobe Acrobat DC, you can re-save any PDF with this setting UNCHECKED to so that it can be viewed successfully from within BbLearn.
- One easy fix is to "right click" on the PDF link and choose "Save Link As...". This will download the PDF file to your local computer so that you can use Adobe Reader to view it properly.
- Download the latest Adobe Reader
- Update your Web Browser to the latest version
- Try a different Web Browser (Chrome, Firefox, Safari, Edge)