File won't Upload

There are a number of reasons you may have trouble uploading or downloading a file from BbLearn. Here are a couple of things you can check:

Internet Explorer (IE)

WARNING: The Internet Explorer browser (IE) is no longer supported by BbLearn. If you experience problems, please switch to a supported browser (Chrome, Firefox, Safari).

File Name

Avoid using special characters ( @ !  #  % ? & ;  * ) for any titles or file names that will be uploaded or downloaded from BbLearn.

Problems caused by special characters could include:

  • Files may not upload to BbLearn
  • Files may not download from BbLearn
  • Uploaded files are hidden and not viewable by your Instructor and/or Students

File Size

Depending on the size of the file you're trying to view, download, or upload, and the speed of your connection on the internet, you may need to wait anywhere from several minutes to several hours if the file is really large.

Browser Plugin Missing

Common free Web browser plugins for viewing course content are:

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