Zoom Help for Students Zoom

Issues Logging into Zoom?

  • All users are required to Update to the latest Zoom client a few weeks prior to the beginning of each semester.
  • Select the SSO button located on Zoom's login window to proceed (instead of entering your username and password immediately). Or go to to login prior to joining a Zoom meeting.

Zoom is a web conferencing service which unifies cloud video conferencing, simple online meetings, and cross platform group chat into one easy-to-use platform. Zoom's web browser client downloads automatically when you start or join your first Zoom meeting.


Join a Meeting

Participants do not need a Zoom account to join a Zoom meeting. Anyone can join a meeting using the Zoom mobile apps or desktop applications for Windows and Mac. It is also possible to join a meeting using a telephone. Please refer to Zoom's Joining a Meeting help for detailed help on how to join a meeting using various devices.

  • Stay muted unless you're talking to reduce background noise.
  • If you are asked to authenticate before joining a Zoom meeting:
    • Select Sign In to Join
    • Select Sign In with SSO
    • Enter uidaho as your company domain
    • Click Continue
    • The Web browser will take you to the University of Idaho sign in screen.
    • Enter your full UI email address and password.
    • You will be returned to Zoom.
    • More Info: See Zoom for Students or watch Authenticate into a meeting as a participant (0:49).

(1:09 min video)

Configure Audio & Video for Zoom

(0:49 min video)

Still having problems getting your Video to work in Zoom? Visit the Zoom Video/Camera Help.

How to Improve Your Connection

If you experience slowness issues during a Zoom meeting (poor quality audio, video freezing), follow the suggestions below to help with these issues:

  • Whenever possible, connect your computer to a wired connection instead of using a wireless connection. Wi-Fi is more susceptible to interference and inconsistent connection speeds.
  • Don't run a VPN while using Zoom
  • During your Zoom meeting, ask everyone in your house to avoid watching videos (e.g. YouTube, Netflix, Amazon Prime, Hulu) through the Internet from any device including phones.
  • Shut down any unnecessary applications on your Zoom device.
  • Turn off your webcam video for the Zoom meeting
  • Suggest most of the participant webcam videos be turned off during the Zoom meeting
  • Do not share a video through Zoom's screen share feature
  • As a last resort, connect to a Zoom meeting via the telephone


Share Your Screen

Zoom allows a host to screen share a desktop, tablet, or mobile device. The University of Idaho has its screen sharing default settings to give only the host permission to share a screen. However, hosts may allow participants to share their screens by changing this setting during a Zoom session.

If you are a Macintosh user with problems sharing your screen in Zoom, change your operating system settings to allow Zoom to share your screen. Go to System Preferences > Security & Privacy > Privacy > Screen Recording. Check the option for

Closed Captioning

Closed CaptioningBoth Microsoft PowerPoint and Google Slides can be used to produce real-time captioning for slide show presentations shared during a Zoom session. As you talk, your mic picks up everything you say and adds it as closed captioning to the bottom of your presentation. The captions generated are pretty accurate--especially when you are close to the mic and take care to enunciate clearly.

To produce real-time captioning during a slide show delivered in Zoom:

  • Deliver your slides using the Chrome browser. (At this time, Chrome is the only browser supported.)
  • You must use the mic attached to the computer being used to deliver the slide show.
  • To activate in Microsoft PowerPoint, go to Slide Show and check the box next to Always use Subtitles. You must use the new version of PowerPoint (which has already been pushed out to all UI campus machines).
  • To activate in Google Slides, click the CC button in the lower left corner.

(1:11 min video)

Experiencing problems sharing your screen? Visit the Zoom's Sharing Your Screen Help for additional troubleshooting tips organized by Platform.

Host a Session

Q: Can students host meetings through
A: Yes, any UI Employee or Student may Host a Zoom session.


Help Resources

Not finding what you need? Try BbLearn's User Manual.
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