IndT 444: Quality Assurance Organization and Management
Course Syllabus
Course Description
The course aims at providing an in-depth coverage of the modern practice of quality assurance organization and management. Using statistical methods and quantitative techniques, students are exposed to concepts, models, and techniques that help organizations meet the quality needs of their customers/users.
Course Scope
Industrial management principles applied to effective economic control of quality assurance activities are studied. Quality tools covered in the course include statistical process control, lean production, six sigma, value engineering, total quality management.
Course Objectives
Upon the completion of the course the students should demonstrate the ability to:
1. Describe the foundations of quality assurance.
2. Recognize current methodologies and tools for attaining quality in pursuit of organizational excellence.
3. Define key organizational management practices for quality infrastructure.
4. Summarize lean and six-sigma principles for quality assurance.
5. Apply statistical process control methods for optimizing and controlling processes.
6. Identify industrial management principles applied to effective economic control of quality assurance activities.
7. Employ the covered methods in a real-world quality improvement project related to a product, process or service.
Course Materials
Textbook:
- J. De Feo, and F. Gryna, "Juran’s Quality Management and Analysis," 6th Edition, McGraw-Hill, 2015 (ISBN-10: 0073523446, ISBN-13: 978-007352344).
Topics
- Introduction to Quality Assurance
- Organization for Quality
- Developing a Quality Culture
- Quality Control, Total Quality Tools
- Lean Production
- Basic Concepts of Statistics and Probability
- Statistical Process Control for Production Optimization
- Six Sigma
- Value Engineering
- Designing for Quality
- Managing Quality in Operations
Evaluation Procedure
The course is delivered in a “web-based” format. Course materials, related to lecture notes, presentations, assignments, and supplementary materials, are posted on BbLearn on a regular basis. The students are responsible to actively participate by regularly logging in on BbLearn, reading the posted materials, and completing the assignments in a timely manner. There are
five homework assignments. A quality improvement project is required for successful completion of the course. The topic of the project can be either a value-engineering, lean
improvement, or a six-sigma study for improvement of a product, process, or service.
Grading
Homework Assignments (5) |
40 % |
Project |
20 % |
Midterm Exam |
20 % |
Final Exam |
20 % |