Aleksandar (Alex) Vakanski

 

IndT 444: Quality Assurance Organization and Management

 

Course Syllabus

Syllabus

Course Description

The course aims at providing an in-depth coverage of the modern practice of quality assurance organization and management. Using statistical methods and quantitative techniques, students are exposed to concepts, models, and techniques that help organizations meet the quality needs of their customers/users.

Course Scope

Industrial management principles applied to effective economic control of quality assurance activities are studied. Quality tools covered in the course include statistical process control, lean production, six sigma, value engineering, total quality management.

Course Objectives

Upon the completion of the course the students should demonstrate the ability to:

1.  Describe the foundations of quality assurance.

2.  Recognize current methodologies and tools for attaining quality in pursuit of organizational excellence.

3.  Define key organizational management practices for quality infrastructure.

4.  Summarize lean and six-sigma principles for quality assurance.

5.  Apply statistical process control methods for optimizing and controlling processes.

6.  Identify industrial management principles applied to effective economic control of quality assurance activities.

7.  Employ the covered methods in a real-world quality improvement project related to a product, process or service.

Course Materials

Textbook:

Topics

Evaluation Procedure

The course is delivered in a “web-based” format. Course materials, related to lecture notes, presentations, assignments, and supplementary materials, are posted on BbLearn on a regular basis. The students are responsible to actively participate by regularly logging in on BbLearn, reading the posted materials, and completing the assignments in a timely manner. There are five homework assignments. A quality improvement project is required for successful completion of the course. The topic of the project can be either a value-engineering, lean improvement, or a six-sigma study for improvement of a product, process, or service.

Grading

Homework Assignments (5)

40 %

Project

20 %

Midterm Exam

20 %

Final Exam

20 %