Managing Crisis Situations
Psychology 478/578

Course Overview
Instructor
Syllabus
Texts
Resources
Topics

 

Overview: A crisis is a life experience characterized by emotional disorganization and upset and a breakdown of previously adequate coping strategies.  They occur when individuals are faced with problems that seem overwhelming and beyond their ability to handle.  Frequently it is a personal crisis that initially brings an individual to counseling.  A counselor must be able to recognize a crisis situation and take appropriate action using the basic helping skills previously discussed and practiced.  Appropriate action often includes

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Actively listening for facts, feelings and client strengths

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Facilitating problem exploration to determine immediate needs and degree of risk

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Assisting with mobilization of support

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Assisting with development and exploration of possible solutions

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Assisting in taking concrete action

This section will provide information on the elements of a crisis situation and constructive crisis intervention techniques.

Goal: Learn about recognizing and managing crisis situations.

Outcomes:

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Describe the elements of a crisis situation.

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Demonstrate the application of crisis management skills.

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Explain the addiction professional's obligation to adhere to ethical and behavioral standards of conduct in the helping profession.

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Explain the confidentiality rights of clients, program procedures that safegaurd them and exceptions imposed by statute.

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Demonstrate respect and nonjudgmental attitudes towards the client in all contacts with other professional or agencies.

Objectives:

  1. Readings from course and supplemental texts.

  2. Exploration of relevant web sites.

  3. Interviews with local professionals.

  4. Discussion questions.

  5. Exercises and role plays.

  6. Videotape assignment.

  7. Class discussions.

Tasks:

  1. Complete the assigned text readings.

  2. Practice crisis recognition and management skills with an appropriate, willing partner and local supervision.  (Refer to pages 44-50 in your Meier and Davis text.)

  3. Submit a 30-minute videotape demonstrating crisis recognition and management skills.

  4. Participate in class discussions.

  5. Complete two of the following exercises:

  1. Explore a minimum of four web sites that provide information on crisis recognition and management.  Write a 3-page paper, including brief descriptions of the sites you visited, your reactions to the information provided at each site, and your opinion regarding each site’s usefulness to someone wanting to learn about crisis recognition and management.

  2. Interview professionals who provide counseling services in the local community with regard to crisis recognition and management. These might include mental health professionals, alcohol/drug counselors, licensed psychologists, licensed professional counselors, social workers and/or school counselors.  Write a 3-page paper reporting on your findings, including 1) the roles of the professionals you interviewed, 2) their criteria for recognizing a crisis situation, 3) the techniques they use to manage crises, including local support systems they have utilized in crisis situations.

  3. Interview individuals in recovery from addiction to alcohol and/or other drugs.  These may be people you know personally or people you might meet at treatment agencies, open AA and/or open NA meetings.  Inquire about their experiences with crisis situations in their recovery process.  Inquire about how they recognized and managed these crises, how they used counseling and support to help them through these situations, and what particular interventions proved to be most useful.  Write a 3-page paper on your findings and your reactions.  Be sure to respect anonymity and confidentiality by avoiding any and all identifiers of specific individuals.