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Overview |
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As you learned in Chapter 1,
a central requirement of all managers is communication and
interpersonal skill. This module explores some of the challenges
of communication and the critical interpersonal skills necessary
for effective management. |
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Objectives |
After completing this module, you should be able to:
1. describe the basic components of the communication process
2. describe how perception can influence communication
3. understand how empathy can increase communication
effectiveness
4. describe the link between empathy, active listening and the
conflict styles
5. describe how methods for overcoming communication barriers
6. describe the role of information technology in business
communication
7. understand negotiation skills and strategies
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Readings |
1. Revisit Skills and Competencies (pp. 12-14)
2. Revisit Perception (pp. 229-232)
3. Chapter 12: Communication and Interpersonal Skills |
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Lecture |
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Note:
The following lectures will open in separate windows. Please make sure you have
the speakers volume turned 'on' to listen to the lecture. Once
the page has finished loading you can start the lecture by
hitting 'Play'. |
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Activities/Assignments |
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